Grout
& Waterproofing

We restore damaged exterior grout professionally and provide waterproofing services to protect your building and surrounds.


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Our Promise To Our Clients

To provide a straightforward and honest approach to requests. We inform the client if the job can be done or not. We don’t give false promises. Our staff members are certified, trained, insured (WCB) and experienced. We also only use high quality and certified materials at all times.

About Grout
& Waterproofing

While tiles are often the focal point of many spaces, the grout that holds them in place quickly becomes the unintended focus when it’s damaged or stained. Don’t let damaged grout on your walls and facades, tiles and pavers in paths, or on terraces and pool decks become what people see. Grout can be professionally restored and waterproofed, with no difference between existing and restored grout.

Grout repairs should always be done by experienced and expert professionals. Our team knows the difference between harsh chemicals and methods that actually weaken grout. We use appropriate methods and materials for the conditions and needs of your exterior grout damage.

Waterproofing also needs expert hands and materials. Often, porous surfaces aren’t waterproofed or are poorly waterproofed. Deficiency Group’s waterproofing ensures that your building’s precious assets are protected from water penetration. Save your building from cracks due to frost and freeze damage, as well as leaks and water issues due to cracks and openings.

Deficiency Group are specialists in construction project deficiency repair for both the interior and the exterior of your in-progress projects and occupied commercial and residential spaces.

Common Grout and Waterproofing Damage

  • Grout damaged by dropped tools
  • Waterproofing improperly installed that leads to crack due to heat exposure to or cold temperatures
  • Grout and surfaces stained by substances used by trades

Our Process

01 - Introduction

We will listen carefully to the customer’s problem, understand all the details during our dialogue with them. The key factor for us is identifying whether or not the problem is fixable. We can also show a demo of fixing one the deficiencies to show our proficiency.

02 - Expectations

Deficiency group meets with their quality assurance manager and discuss the deficiency at hand. This is done to get an idea of how big the deficiency is and get an estimate of the duration and cost. - Free of charge.

03 - Game plan

We send the detailed quote over email containing all the information about the deficiency, the implications, an estimate of the time required and the cost.

04 - Deficiency Relief

After the client decides to go ahead, we will come to the site and begin our work. Fix the deficiency and look for other deficiencies which might already exist and provide a detailed description if anything is found.

05 - Reporting

We offer digital reports on every repair that we work on. Daily weekly or monthly reports are available.

Why Should You Work With Us?

People Like Us

  • Our experience with Deficiency Group has been fantastic. The Deficiency Group’s team are top notch professionals who do what they say they will do, regardless of the challenges faced.
    Ryan Siemens - Project Manager
    PCL Constructors Westcoast Inc.
  • Deficiency Group was recommended to me by one of our trades. We brought them onboard for a big rush job, and it quickly became clear that they were capable of a great deal, so I freely, and confidently gave them more tasks. Our client was very happy with the outcome, and since then we've brought Deficiency Group back several times for a whole range of surface repairs, and they've done an excellent job every time. High-quality, prompt, professional, efficient, and friendly.
    Sam Mansour
    Executive Group Development
  • Very reliable, Great repair work on hard surfaces such as tile, granite and bath tubs- very efficient and cost effective – highly recommend the Deficiencies Group
    Dean Mandzuk - Customer Care Manager
    Mondiale Development LTD By Pinnacle
  • As a Deficiency and their team make my job a lot easier. I recommend their services to anyone, especially for quality, detailed surface repairs
    Kevin Barrett - Deficiency and Service Manager
    Performance Construction
3,454

units completed
(multiple deficiencies)

$759k

saved in glass
restoration

3,869

Mullions
Restored

187

bathtubs
saved

Past Work Gallery

FAQ

1. What deficiencies do you cover?
Almost anything on your deficiency list! Yes, it’s a massive list in your hands, but our teams have a massive list of skills and experience. Because we do so many types of deficiency repair, we are confident in calling ourselves your one-call deficiency experts. Go ahead. Give us your punch list. See how much can get done with one call.
2. Why should I used Deficiency Group and not have each trade address their own deficiencies?
Managing many different trades is incredibly time consuming. Between phone calls, making sure they show up, getting the work done in a timely manner, and ensuring the work is done right, having trades do deficiency work can really delay project completion. Also, don’t waste your time calling back trades who didn’t do it right the first time. Deficiency Group gets it done right, quickly, and with all the items on your punch list.
3. What are your teams like? Our building is already tenanted, so we need people who are professional and courteous.
Our teams know how important it is to be clear and courteous with homeowners and tenants. Our work reflects on your company as well as ours, so from clean clothing and friendly smiles, to professional behaviour and quality workmanship, our teams leave homeowners happy to have us in their homes.
4. How do I know you’ll do a good job?
We make sure deficiencies are fully addressed and ready for use. We make clear what can and can’t be restored, so you know exactly what to expect. We don’t give false promises. Then, our teams use their training and years of experience to get the job done. If we say we can restore it, we get it done right.
5. Can you handle large projects?
We work on all sized projects, but we specialize in large construction projects with hundreds of units. High rises and multi-story parking garages, you name it. Our teams have done it and are able to take on your building.
6. Can you really get scratches out of glass?
With our patented scratch removal process, we get scratches out of glass and leave it crystal clear. You can quickly have clear distortion-free glass on your windows, doors, furniture and facades.
7. Do you work directly for homeowners with damage that needs repair?
While the majority of our work is with construction companies, we certainly attend to repair and restoration work for individual homeowners. Damaged bathtubs and appliances, along with scratched glass and flooring, we can restore a wide range of home damage.
8. How do I get a quote?
Give us a call. We can be onsite within a day to assess your deficiency list and let you know what we can do.

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Services from Deficiency Group are trusted, reliable and professional. Please fill out the form completely, and we will get back to you within 24 hours.

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